Frequently Asked Questions
Contact us if your question is not answered here
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I customize a piece of jewelry?
Yes! Many of our items offer custom options like engraving, initials, or birthstones. Look for the “Customizable” tag on the product page.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I place an order?
Simply browse our collections, select your favorite piece, choose your options (if applicable), and proceed to checkout. It’s quick and secure!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I made a mistake in my order. Can I change it?
Please contact us within 12 hours of placing your order, and we’ll do our best to adjust it before processing.
How long does shipping take?
Standard shipping typically takes 7–14 business days, depending on your location. Some custom pieces may take longer due to production time.
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs may vary by country.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also track your order using our Order Tracking page.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Shop Pay. All payments are securely processed.
Is my information safe?
Absolutely. Our website uses SSL encryption to protect your data, and we never share or sell your information.
Do you accept returns or exchanges?
We accept returns on non-custom items within 14 days of delivery. Items must be unused and in original packaging. Custom jewelry is final sale.
My item arrived damaged. What should I do?
Please email us at daurenjewelry@gmail.com with your order number and a photo of the item. We’ll make it right
 Do you offer gift packaging?
Yes! Every order is packaged beautifully — perfect for gifting. You can also add a custom note at checkout.
How can I contact you?
Reach us anytime at daurenjewelry@gmail.com or through our Contact Us page. We usually respond within 24 hours.
